FAQ | Zach's Tech Turf

FAQ:

Shipping/Restocks:

We are currently only shipping to the United States. We have no plans to expand elsewhere at this time.

The "1 of 1 Limited Drop Builds" will never be restocked. These are builds created for ZTT social media content and are launched on the first of every month. They sell out very quickly.

By joining the Exclusives, you'll gain 30 minutes of private website access on the 1st of every month before the builds get launched to the public. To join the Exclusives, click the Join button on the ZTT YouTube channel to become a member.

Support:

All gaming PC builds are shipped with full insurance to cover the cost of the build. If there's any damage during transit, we will need your cooperation so that we can file a claim with the shipping company and resolve the issue.

We offer a "3-Day Working Condition Warranty" that allows you to ensure your PC is in full working condition after transit. If you have any issues during this time or would like a refund, please contact us immediately. If you request a refund for a reason other than the product being damaged or not in working order, you will be required to pay an extra shipping and restocking PC to return the item to us. The 3 day window starts on the date the PC was delivered.

All of these PC builds were fully stress tested/benchmarked and are in working condition. Because we use a combination of new/used parts for most builds, it's extremely important to us that we ensure the PC is completely good to go and ready for your gaming needs.

If an order was placed by mistake and immediately needs refunded, the customer will be refunded the total amount of their transaction minus any credit card/transaction fees that accrued during the original purchase.

If you have ANY issue with your PC, please email support@zachstechturf.com as soon as possible. Do NOT try to troubleshoot the PC without contacting support or your refund may be denied.